JD  - RETAIL TRAINING MANAGER

Main Mission

- Execute Retail Training Strategies based business goal and retail store team development

- Ensure high level of luxury client experience and strong client relationships through initiate diverse training approaches

- Cultivate store talents to develop their skill and nurture them to qualify as experts

1. Business Strategies Support Through Training Activities.

- Provide training to achieve the business target and keep high level of client experience.

- Coach store management team to conduct effective in-store training & coaching, to nurture store teams, providing on the spot observation of coaching of store managers

- Develop training material based on business strategies aligning with WW training team’s material

- Follow tangible indicators to measure the performance and business impact of all training activities, monitors KPIs and seek continual improvement and positive business impact

2. Retail Talent Development (Mainly Experts and Store Managers)

- Design and planning all training session, collaborate with Retail, Merchandising, HR, CRM, VM, AFSS (Fur Expert, Styling Export, CRM Ambassador, VM Ambassador, AFSS Ambassador, Store Manager)

- Preparation before training (training needs assessment, development of training contents, scheduling trainings considering retail calendar, participation selections)

- Conduct trainings (mainly SM, Department Manager, Experts, Ambassadors, Some of Induction)

- Follow up after training (assess ROI of training, evaluate effectiveness of training programs, identify further training needs)

3. Korea Retail Training Management

- Retail training budget planning & cost control

- Create training module to support VIC events (i.e. trunk show, in-store event)

- Execute expertized training program in collaboration with external training providers (i.e. styling class, leadership coaching, leather academy, etc)

- Roll out and follow up on client Experience Evaluation Program (Mystery Shopping & NPS)

- Monitor training progress and evaluate effectiveness of training programs (i.e. classroom, e-learning contents, cost, material, environment)

- Support People Development strategies

4. Global Training Strategies Support

- Organize monthly experts webinar sessions conducted by HQ training team (Fur expert, Men’s, Leather Goods, Styling, etc)

- Preparation of monthly HQ retail training seminar (Best practice sharing)

- Roll out and follow up WW training project

- e-Learning contents final check and correction before uploading to official e-learning website and transition quality monitoring

- Monthly training report consolidation & maintenance

Report line: Retail Director (who functionally reports to WW retail training director)

Direct: Retail Trainer

Requirement:

Experience

-        Experience in training required

-        Luxury experience appreciated

-        Retail experience appreciated 

Qualifications

-        University graduated 

Skills

-        Fluent English

-        Ability to build strong working relationships

-        High level of interpersonal skills and integrity

-        Ability to architect and drive change

-        Outstanding communication & presentation skills

-        Proficient in MS office (Word, Excel, PowerPoint)